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Finastra - Store
Project summary
Design the user experience for an eCommerce store for Finastra's existing clients.
Deliverables
Enable existing Finastra clients to
· Purchase products based upon their existing product version, configuration and contract
· Browse the whole product range to upsell new products and services
· Enable customers to search, filter and sort products
· Enable customers to hand off purchasing to other colleagues
· Enable to customers to access product information and training collateral
Technical
· Build the site in Salesforce
· Expand the UI library in experience cloud for the new design.
Discovery
· Identify customer personas and profiles
· Write user stories and flows with business analysts for all user journeys
· Capture future story ideas backlog
Design
· Design low fi prototypes for all user profile journeys
· Design hi fidelity layouts for all screens within the purchase and browse journeys.
· Design UI component and screen pattern/layout variants for approval by senior stakeholders and A/B testing
· Design all new components for the experience cloud Finastra component library
· Create all UI collateral such as iconography and imagery to support journeys
Validation
· Test and validate designs to validate usability
· Test that design conforms to Finastra's accessibility guidelines
Communication and collaboration
· Create collateral for presentations to stakeholders
Accomplishments
· Captured all UX flows for Iteration 1 design of ecommerce site
· Supplied hi fidelity responsive wireframes and prototypes for iteration 1 of the ecommerce site
· Created new iconography and supporting UI resources for use on dashboards and other screens
· Senior leadership and project stakeholders at Finastra very happy with design solution and signed off and built
· Internal testing of designs validated and signed off
· Design fitted the existing Finastra brand guidelines and new components added on the component library
· Exception cases in user flows captured and design solutions delivered
· Designed the complete experience in 3 months to budget and timeframe requirements.
· Took on an extra internal servicing project and delivered extra value (outside initial contract expectation)
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